Comerica - Frisco, TX
posted 2 months ago
The Senior UX Writer ensures that Comerica digital products are easy to use, offer best-in-class content design, and are crafted with a user-centered content design approach. The UX Writer understands the vision, objectives, and transformation roadmap of a product, and collaborates with business, technical, and product leaders as it evolves. This key role supports design leaders by being a hands-on UI and UX contributor as well as an active influencer of technical solutions to achieve an exceptional user-centered outcome by defining, driving, and delivering the content in visual designs, interactive prototypes, and UI components across digital products for integration into the Comerica Enterprise Design System. In this role, the Senior UX Writer will help teams define and shape the content experience strategy, facilitating work sessions with stakeholders and users to define key content design goals, processes, and requirements. They will guide junior UX Writers related to design execution and work with Product Owners and UX Researchers to ensure regular user feedback and testing sessions occur to inform the product direction related to content. The Senior UX Writer will also define and contribute to the content standards (style, voice, tone) as part of the Comerica Design System and help define and refine the UX Writing practice as it grows. The position also involves defining content test briefs for regular user feedback and testing sessions for their products, contributing toward the end-to-end content design across multiple features in multiple complex projects, and providing implementation guidance to engineers to ensure features launch at the highest quality bar. The Senior UX Writer will design end-to-end user experiences and interactions that are intuitive, efficient, and productive, considering not just content but overall UX best practices. They will influence and contribute to the Comerica Design System and advocate for customers throughout the design and development of products through content. Additionally, they will make recommendations to the product and UX team regarding market, industry trends, and competitor offerings, and create content in high fidelity designs and interactive prototypes for multiple complex products. Collaboration is key in this role, as the Senior UX Writer will mentor junior UX Writers, work collaboratively with Product, CX, Legal, Marketing, and Engineering partners from concept to completion, and provide content usability recommendations based on industry best practices, analytics, and user behavior to ensure consistency across products. They will contribute to strategic decisions around product definition and roadmaps, work closely with product teams to translate business requirements into use cases and high-level customer experience requirements related to content, and present designs, prototypes, and concepts to cross-functional partners and stakeholders for multiple complex products. The Senior UX Writer will also collaborate with User Researchers and Product Owners to define user tests, identify and communicate UX/UI Design related issues and/or risks that are impactful to the Journey teams, and assist in resolving identified risks. Project execution will involve using Jira to plan, manage, and forecast all UX Writing work, and attending and participating in Sprint cadence sessions such as Sprint planning, daily standups, refinement, and Sprint reviews.