Senior Vendor Program Manager

$180,600 - $180,600/Yr

Chime - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

Credit Intermediation and Related Activities

About the position

The Program Manager for Vendor Strategy and Operations will play a crucial role in enhancing operational efficiency and managing vendor relationships within a highly regulated environment. This position requires strategic thinking and excellent relationship-building skills to lead programs that expand operational capabilities and improve member experience.

Responsibilities

• Lead complex mission critical programs for the Vendor Operations team and overall Operations organization.
• Build, maintain, and enhance deep strategic relationships with key vendors to ensure alignment with the company's goals and objectives.
• Work closely with cross-functional partners to ensure core Vendor Strategy and Operations programs are aligned with requirements and timelines.
• Collaborate with the Vendor Operations team to lead the development and implementation of core vendor operations tools ensuring operational excellence.
• Build and implement vendor health metrics, collaborating with internal business partners to manage those metrics and overall vendor performance.
• Identify, build, and implement strategy programs that evolve operational capabilities and drive operational excellence across vendor operations.
• Build and implement a continuous improvement framework to enhance Vendor Operations processes.

Requirements

• 7+ years experience in management consulting, strategy, or operations, preferably in the Fintech or financial services industry.
• Strong program management and communication skills with the ability to manage multiple projects, timelines, and deliverables effectively.
• Proven ability to establish and maintain strong relationships with vendors and internal stakeholders at all levels.
• Experience using complex data to identify trends and draw meaningful conclusions that translate to business requirements.
• Ability to see the bigger picture and effectively communicate it to key stakeholders, explaining complex concepts and influencing buy-in.
• Capacity to think critically, identify solutions, and address challenges in a timely and effective manner.
• Ability to navigate a fast-paced, dynamic environment and adapt to changing regulations and industry trends.

Benefits

• Competitive salary based on experience
• 401k match plus great medical, dental, vision, life, and disability benefits
• Generous vacation policy and company-wide Take Care of Yourself Days
• 1% of your time off to support local community organizations of your choice
• Mental health support with therapy and coaching through Modern Health
• 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents
• Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.
• In-person and virtual events to connect with fellow employees, including cooking classes, guided meditations, and more.