Senior Vice President Operations

HMSHost - Las Vegas, NV

Full-time - Senior

Hybrid - Las Vegas, NV

5,001-10,000 employees

Food Services and Drinking Places

About the position

The Senior Vice President, Operations role is a leadership position responsible for executing the Chief Operating Officer's vision within a defined geographical region in North America. This role focuses on driving operational excellence in Duty Paid Retail and Restaurant sectors through effective leadership, relationship management, and strategic oversight. The SVP will lead a diverse team, ensure financial objectives are met, and foster a culture of engagement and performance across the organization.

Responsibilities

• Execute the COO's leadership vision for the company within the designated region.
• Establish priorities, goals, and strategies in collaboration with the COO and peer SVPs.
• Create understanding and adoption of key performance indicators among area and branch leaders.
• Monitor financial and operational information, addressing challenges and coaching for results.
• Lead a high-performing operations leadership team focused on growth and excellence.
• Develop knowledge and skills of individual managers and staff to foster a culture of coaching and engagement.
• Engage and manage subordinate leaders to enhance associate engagement at all levels.
• Establish relationships with landlords for performance feedback and issue resolution.
• Consult with peer SVPs and VPOs on operational issues to find best practice solutions.
• Monitor business intelligence for operational trends and coach for performance.

Requirements

• 15+ years of combined education and professional experience in leadership roles.
• 10 years of experience leading a senior-level operations team.
• 10 years of experience in developing and delivering business operations programs.
• Bachelor's degree in a relevant field (3 years of experience can be waived).
• MBA or master's degree can count for an additional 2 years of experience.
• 3-5 years of experience in Retail, F&B, and/or Hospitality.
• Knowledge of applicable state and federal regulations.

Nice-to-haves

• Experience managing relationships with public and private clients and stakeholders.
• Demonstrated ability to grow sales and operating profit while improving customer satisfaction.
• Proven track record of creating positive work environments through effective team leadership.

Benefits

• Competitive salary and performance bonuses.
• Comprehensive health insurance coverage.
• 401k retirement savings plan with matching contributions.
• Paid time off and holidays.
• Professional development opportunities.