SENIOR WINDOWS SYSTEMS ENGINEER - HARDWARE

$96,038 - $209,169/Yr

Marriott International - Raleigh, NC

Full-time - Senior

Hybrid - Raleigh, NC

Accommodation

About the position

The Senior Systems Engineer - Hardware at Marriott International is a pivotal role responsible for providing architecture, engineering, and delivery support to the Technology Workplace Products Hardware team. This position focuses on component hardening, hardware lifecycle management, compliance, and product selection. The engineer will collaborate with business leaders, technology architects, and other engineers to design and implement systems that meet both current and future requirements. The role demands a proactive approach to ensure that Marriott's services maintain the necessary resiliency and uptime, while also delivering rapid functional and non-functional improvements. The engineer will leverage both current and cutting-edge technologies to provide innovative solutions that serve the business effectively. In this role, the Senior Systems Engineer will conduct research, analysis, design, creation, and implementation of systems. They will be responsible for architecting, designing, testing, and implementing component hardening standards for endpoints, as well as hardware lifecycle solutions and compliance management enhancements. The engineer will provide technical leadership and oversight for contractors and managed service providers, ensuring that solutions are documented and knowledge is transferred effectively. They will also translate requests from various stakeholders into actionable features and enhancements, while advocating for necessary policy and engineering improvements. The position requires a strategic mindset, as the engineer will function as a senior technical expert within the department, developing specific goals and plans to prioritize and organize work. They will champion the leaders' vision for product and service delivery, making critical decisions to achieve project goals. The engineer will analyze the current environment to identify deficiencies and recommend improvements, while also staying informed about technology industry trends that may impact existing and planned architectures.

Responsibilities

• Architects, designs, tests, and implements component hardening standards for endpoints.
• Architects, designs, tests, and implements hardware lifecycle solutions and enhancements.
• Architects, designs, tests, and implements compliance management solutions and enhancements.
• Provides technical leadership, oversight, governance, and direction for contractors and managed service providers related to Marriott solution delivery.
• Documents solutions and performs knowledge transfer via designs, build documents, and run guides to external service providers.
• Creates and drives development of process and system documentation.
• Translates and defines Continental IT, Global Procurement, and Business Partners requests into new features, enhancements, or modifications.
• Conducts reviews of hardware lifecycle to review effectiveness, potential gaps, and documents improvement opportunities.
• Advocates for any needed policy/engineering enhancements.
• Provides technical expertise to project team for successful project and change implementations.
• Determines customer requirements and works with sourced resources to develop solutions.
• Participates in the evaluation and selection of technology products.
• Institutes best practices & ensures proper alignment to projects & major initiatives.
• Leads analysis of the current environment to detect critical deficiencies and recommends solutions for improvement.
• Leads analysis of technology industry and market trends to determine the potential impact on existing and planned architectures.

Requirements

• 7+ years experience in information technology with technical skills.
• 5+ years experience with designing and implementing hardware lifecycle models for Android, iOS, MacOS, and Windows devices.
• 3+ years experience designing and implementing endpoint management software (e.g., Intune, Workspace One, BigFix).
• 3+ years experience with designing endpoint solutions that support CIS/NIST standards.
• Technical infrastructure operations, administration, or engineering background.

Nice-to-haves

• Demonstrated experience providing technical oversight of third-party resources and vendors.
• 5+ years experience with hardware product selection globally.
• 3+ years experience with integrating with PowerBI, ServiceNow, and SIEM technologies.
• Experience with Design Thinking.
• Experience with SAFE Agile.
• Excellent communication/reporting skills and problem-solving ability.
• Excellent technical knowledge of current & emerging infrastructure systems & standards.
• Strong knowledge of the best available tools, software, applications, and systems for attaining best-in-class IT technology across the enterprise.
• Excellent understanding of change management and testing requirements, techniques, and tools.
• Ability to create constructive relationships, influence, and communicate (to project team, IT management, and non-technical staff).

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health care flexible spending account
• Dependent care flexible spending account
• Life insurance
• Disability insurance
• Accident insurance
• Adoption expense reimbursements
• Paid parental leave
• Educational assistance
• 401(k) plan
• Stock purchase plan
• Discounts at Marriott properties
• Commuter benefits
• Employee assistance plan
• Childcare discounts