Senior Workplace Experience Coordinator

$70,000 - $80,000/Yr

CBRE - San Francisco, CA

Full-time - Entry Level

San Francisco, CA

Real Estate

About the position

As a Senior Workplace Experience Coordinator at CBRE, you will be responsible for delivering exceptional customer service to employees and guests within a designated building. This role is integral to the Workplace Experience function, ensuring a welcoming environment and managing various operational tasks to enhance the overall experience of individuals entering the facility.

Responsibilities

• Serve as the first point of contact for all visitors entering the facility, greeting them warmly.
• Issue visitor and parking passes while adhering to security protocols.
• Escort visitors to their designated locations within the building.
• Answer phone calls professionally to create a positive first impression.
• Arrange and confirm recreational, dining, and business activities for requestors.
• Manage janitorial or maintenance work orders as necessary.
• Address issues with vendors or staff as they arise.
• Escalate inquiries or complaints from employees, guests, and co-workers appropriately.
• Provide support for the team, including office supply management, meeting coordination, and equipment care.
• Create customized client materials that adhere to brand guidelines.
• Follow property-specific security and emergency procedures to ensure safety.
• Recognize and resolve typical and atypical problems independently.
• Evaluate and select solutions from established options to impact team quality.

Requirements

• High School Diploma or GED with 2-3 years of job-related experience.
• Established understanding of work routines and standards, applying skills in various processes and procedures.
• Intermediate problem-solving skills to review and select solutions without supervisory approval.
• Ability to explain detailed information clearly and concisely within the team.
• Advanced knowledge of Microsoft Office products, including Word, Excel, and Outlook.
• Strong organizational skills with a robust inquisitive mindset.

Benefits

• Corporate welfare benefits including medical, dental, vision, disability, and life insurance.
• 401(k) Plan with company contributions.
• Paid time off, parental leave, and holidays as per company policy.