Amazon - Austin, TX
posted 27 days ago
Full-time - Senior
Austin, TX
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
About the position
The Senior WW Specialist Solutions Architect for Amazon Connect at AWS is responsible for providing deep technical expertise to customers, facilitating the adoption of AWS products, and driving complex sales opportunities to closure. This role involves collaborating with various teams to address customer challenges, leading architectural reviews, and acting as a trusted advisor to business leaders. The position requires a blend of technical acumen and the ability to communicate effectively with both technical and executive audiences.
Responsibilities
- Provide customers with deep technical expertise in your domain to advance adoption of AWS products in service to customer goals.
- Collaborate with specialist, sales, marketing, and products teams to ideate around your customers' most challenging business problems.
- Act as a trusted advisor to line of business and C-suite leaders.
- Lead architectural reviews and workshops to advance your customer's technical objectives.
- Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc.
- Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
- Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams.
- Act as primary point of contact for urgent customer issues in your technical specialty.
Requirements
- 7+ years design/implementation/consulting experience of distributed applications
- 5+ years management of technical, customer facing resources
- 5+ years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications protocols and APIs such as WebRTC and SIP or similar CCaaS technology.
Nice-to-haves
- History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises
- Experience migrating or transforming legacy customer solutions to the cloud
- Presentation skills with a high degree of comfort speaking with executives, IT Management, and developers.
- AWS Solution Architecture certification or relevant cloud expertise
- Computer Science/relevant degree and/or experience highly desired and Experience developing solutions and passion for hands-on experience with scripting/coding (e.g. python, java, c#, .NET, or Node.js)
Benefits
- Work-life balance
- Mentorship and career growth opportunities
- Diverse experiences and inclusive team culture
