Senior WW Specialist Solutions Architect - Amazon Connect, AWS WWSO Applications

$138,200 - $239,000/Yr

Amazon - New York, NY

Full-time - Senior

New York, NY

10,001+ employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Senior Worldwide Specialist Solutions Architect for Amazon Connect at AWS is responsible for providing deep technical expertise to customers, helping them adopt AWS products and services effectively. This role involves collaborating with various teams to address complex business challenges, leading architectural reviews, and acting as a trusted advisor to senior leaders. The position requires a blend of technical knowledge and customer engagement skills to drive successful implementation projects and enhance the customer experience with AWS services.

Responsibilities

• Provide customers with deep technical expertise in your domain to advance adoption of AWS products in service to customer goals.
• Collaborate with specialist, sales, marketing, and products teams to ideate around your customers' most challenging business problems.
• Act as a trusted advisor to line of business and C-suite leaders.
• Lead architectural reviews and workshops to advance your customer's technical objectives.
• Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc.
• Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
• Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams. Act as primary point of contact for urgent customer issues in your technical specialty.

Requirements

• Bachelor's Degree
• 7+ years design/implementation/consulting experience of distributed applications
• 5+ years management of technical, customer facing resources
• 5+ years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications protocols and APIs such as WebRTC and SIP or similar CCaaS technology.

Nice-to-haves

• Experience developing solutions and passion for hands-on experience with scripting/coding (e.g. python, java, c#, .NET, or Node.js)
• History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises
• Experience migrating or transforming legacy customer solutions to the cloud
• Presentation skills with a high degree of comfort speaking with executives, IT Management, and developers.
• Working knowledge of software development tools and methodologies
• AWS Solution Architecture certification or relevant cloud expertise
• Computer Science /relevant degree and/or experience highly desired.

Benefits

• Comprehensive medical, financial, and other benefits
• Equity and sign-on payments as part of total compensation package
• Flexible working culture to support work-life harmony
• Mentorship and career growth opportunities
• Diversity and inclusion initiatives and employee-led affinity groups