About the position
As a Service Assistant at Red Lobster, you will play a crucial role in ensuring the smooth operation of the restaurant, contributing to both the Front of House team and the overall guest experience. Your primary responsibilities will include pre-bussing tables, delivering biscuits, salads, and beverages, providing refills, stocking service stations, and assisting servers in exceeding guest needs. You will also be responsible for greeting guests with friendly conversations, seating them appropriately, checking a wait list, managing a floor chart, and actively participating in guest service. Fulfilling guest requests in a timely manner is essential, as it reflects the Red Lobster hospitality that we pride ourselves on. In this role, you will be expected to connect with guests and proactively find ways to assist both the guests and the Front of House team. This position requires a commitment to maintaining high standards of service and ensuring that every guest has a memorable dining experience. You will be part of a team that values hard work and dedication, and you will have the opportunity to grow your hospitality career in a supportive environment. Red Lobster is known for its exceptional seafood offerings and commitment to sustainability. As a Service Assistant, you will be proud to serve food that meets high standards of quality and sustainability, contributing to the restaurant's reputation as a leader in the seafood industry. You will also be part of a family-oriented team that values community involvement and supports each other through programs like RL Cares, which assists team members in times of need. With a rich history of hosting celebrations and memorable occasions, you will be working in an environment that fosters friendships and mentorships, making it a great place to start or advance your career in hospitality.
Responsibilities
- Pre-bussing tables to maintain cleanliness and efficiency.
- Delivering biscuits, salads, and beverages to guests.
- Providing beverage refills as needed.
- Stocking service stations to ensure they are well-equipped.
- Assisting servers in meeting and exceeding guest needs.
- Greeting guests with friendly conversations upon arrival.
- Seating guests appropriately based on availability.
- Checking and managing the wait list for seating.
- Managing a floor chart to optimize seating arrangements.
- Participating in guest service to enhance the dining experience.
Requirements
- Must be at least 16 years of age.
- Strong multi-tasking skills to handle various responsibilities simultaneously.
- Ability to work as part of a team and communicate effectively with colleagues and guests.
- Organizational skills to manage tasks efficiently.
- Desire to help during busy periods, including nights, weekends, and holidays.
- Physical stamina to remain on your feet for several hours at a time and lift/carry up to 30 pounds.
Benefits
- Opportunity for career growth in the hospitality industry.
- Supportive team environment with mentorship opportunities.
- Participation in community service programs like RL Shares.
