About the position
Multiple positions are available in Ocala locations for the role of Server at Bob Evans Restaurants LLC. This position is responsible for coordinating the entire station and effectively communicating with both front and back-of-the-house personnel to ensure a delightful dining experience for guests. The server will welcome guests to the restaurant, assist them in navigating the menu using situational selling techniques, and anticipate and respond to their needs promptly, encouraging them to return in the future. The server's duties include taking guest orders while utilizing menu knowledge and situational selling techniques, serving food and beverages promptly, and ensuring that all items are prepared correctly and in a timely manner, adhering to the restaurant's standards. The server will also communicate with guests to ascertain their needs and assist them with menu selections, relay new promotions and product information, and demonstrate a thorough knowledge of menu items by accurately describing food offerings. Maintaining company standards for food quality is essential, as is the accurate input of orders into the computer system. Additionally, the server must practice safe food and beverage handling and maintain cleanliness at all times. Handling guest complaints effectively is crucial, as the server should aim to turn dissatisfied guests into enthusiastic fans. The role requires strong communication skills to interact with guests, manage crowds, and create a welcoming atmosphere. This position is ideal for individuals who thrive in a fast-paced environment and enjoy providing excellent customer service.
Responsibilities
- Welcome guests to the restaurant and assist them in finding menu choices using situational selling techniques.
- Take guest orders utilizing menu knowledge and situational selling techniques.
- Serve food and beverages to guests promptly, ensuring all items are prepared properly and on time.
- Communicate with guests to determine their needs and assist with menu selections.
- Communicate new promotions and product information to guests.
- Demonstrate knowledge of menu items by accurately describing food offerings.
- Maintain company standards for quality food and serve only food that meets those standards.
- Input orders accurately into the computer system.
- Practice safe food and beverage handling and maintain cleanliness at all times.
- Handle guest complaints and turn dissatisfied guests into raving fans.
- Communicate and interact with guests, manage crowds, and create a welcoming atmosphere.
Requirements
- Customer service skills and experience
- Ability to identify and resolve issues as they arise
- Detail-oriented with the ability to multitask
- Computer skills
- 0-2 years related experience
- Knowledge of commonly-used concepts, practices, and procedures in a restaurant
- Relies on experience and judgment to plan and accomplish goals
