Server - Franchise

About the position

This job posting is for employment at an independently owned and operated franchisee of Denny's. The Server greets, seats, and services guests in a friendly and courteous manner, takes and delivers orders, suggestively sells, receives payment, and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns in a timely and courteous manner. Exhibits Denny's Guiding Principles when interacting with others.

Responsibilities

• Consistently exhibits Denny's Vision, Mission, and Guiding Principles
• Demonstrates a sense of urgency when serving guests; meets service cycle timing standards
• Greets guests immediately upon arrival and acknowledges them at departure
• Assists with guests seating utilizing proper arrival order and rotation procedures; assists with any special needs
• Suggestively sells and achieves guest check average targets
• Accurately enters orders on point of sale system
• Prepares beverage orders as well as some appetizers, salads, and desserts
• Checks prepared orders for completeness and presentation
• Delivers food and beverage orders timely and in accordance with standards
• Attends to guest during the entire dining experience in a prompt and courteous manner
• Demonstrates knowledge of station and floor breakdowns
• Possesses strong product and menu knowledge
• Uses proper telephone etiquette; assists with 'to go' orders
• Pre-busses tables in a timely manner; clears, cleans, and presets tables promptly upon guests departure
• Addresses complaints and requests promptly in a courteous manner and notifies the supervisor of any issues
• Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
• Willingly assists others without being asked
• Maintains cleanliness and organization of dining room and service area
• Completes all required side-work, including deep cleaning assignments
• Provides prompt and courteous service and is cordial to all team members and guests
• Adheres to Denny's Brand Standards and internal policies and procedures

Requirements

• Must be able to communicate effectively in English both orally and in writing
• Must be able to pass all required tests and training requirements for the position
• Must be able to work in a team environment
• Meets Denny's uniform and grooming standards and maintains them throughout the shift
• Must be able to work a flexible schedule, including holidays, nights, and weekends
• Possesses excellent guest service skills
• Possesses basic math skills (add, subtract, multiply, and divide)
• Must be dependable and able to learn basic tasks and follow instructions
• Places a value on diversity and shows respect for others
• Minimum age requirement of 21 in restaurants that free pour alcoholic beverages

Benefits

• Pay ranges from $16.50 -$17.50 depending on location and experience