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The Galt House Hotel - Louisville, KY
posted 4 days ago
About the position
We are currently seeking someone with an infectious smile, exceptional customer service skills, a professional demeanor and positive attitude to work as a Server for the beautiful and newly renovated Al's Table restaurant. The primary role of the Server is to ensure the guest has a memorable experience by providing excellent customer service through solid organizational skills and exceptional people skills from the moment the guest arrives through the time of their departure.
Responsibilities
- Greet guests and present daily specials, menu changes and answer questions regarding food and beverage.
- Perform the Steps of Service according to IHG Standards.
- Serve three to four tables, as determined by management.
- Responsible for stocking stations and completing pre and post job duties as outlined by the manager.
- Ability to up sell alcohol and food items.
- Able to use a POS computer system to ring in food and beverage orders.
- Able to interact with guests in a friendly/fast manner.
- Process guests payment transactions as outlined in the cash and charge procedures.
- Maintain specific side-work and ensure the total cleanliness and smooth operation of the restaurant.
- Ability to clear and reset tables.
- Check identification of guests to ensure guests are of legal age to consume alcoholic beverages.
- Observe guests during meal needs and respond to requests appropriately.
- All guests must be treated in a manner to ensure their complete satisfaction.
- Report to work in a neat and clean uniform. Well-groomed hair and personal hygiene are essential.
- Assist team members as needed.
Requirements
- Generally 2-5 years of experience as server in a full service restaurant.
- One must have Micros, touch screen experience.
- One must be a minimum of 18 years of age to serve alcoholic beverages to hotel guest per KY Liquor Law.
Nice-to-haves
- Knowledge of alcohol service
- Ability to navigate a POS system for food and beverage orders
- Attention to detail with work ensuring accuracy is met and exceeded.
