The Darcy Company - Washington, DC
posted 2 months ago
The Server (PM) position at The Darcy involves providing exceptional guest service in a vibrant restaurant environment. As a Server, you will be the first point of contact for guests, greeting them warmly and ensuring they feel welcomed throughout their dining experience. Your responsibilities will include taking drink and food orders, processing these orders efficiently, and serving them while accommodating any special requests or needs from guests. It is essential to remain attentive to guests, adhering to or exceeding the service standards established by the restaurant at all times. You will also be responsible for completing all restocking and cleaning duties, performing opening and closing tasks as instructed, and maintaining cleanliness standards in the restaurant, wait station, and kitchen service area to ensure a presentable and attractive facility that meets health and safety requirements. In addition to service duties, you will need to memorize menu items, recipes, and daily specials to effectively answer questions and make recommendations to guests. Your role will also involve promoting hotel amenities and services, ensuring guest satisfaction by responding to inquiries with accurate information and a positive attitude, and resolving any guest questions, issues, or complaints with the assistance of a supervisor when necessary. Maintaining a friendly, cheerful, and courteous demeanor is crucial, as is presenting a clean and professional appearance at all times. You will also be responsible for financial transactions, which include controlling allocated guest checks, posting food and drink charges, computing final guest checks, and handling various payment methods while ensuring the security of guest payment information. Other duties may be assigned as needed.