Server Production Service Engineer 4

About the position

Operates and oversees a company's complex high traffic business critical systems comprised of internet site communications, internal systems, network infrastructure systems, telecommunications, and/or network-based (cloud) production systems. Helps and guides team members develop plans, designs, implementations, maintenances, and monitoring, scalable local and wide-area network solutions between multiple platforms and protocols (including IP and VOIP). Responsible for underlying production service(s)' system(s) including the performance, maintenance, support(s)/troubleshoots the network or system issues, and coordinates installation and configurations of such items as appliances, firewalls, servers, routers and switches with appropriate vendors. Develops tools to automate the deployment, administration, and monitoring of all facets of a production system. Develops and delivers training, and assists with proposal writing. Demonstrates transparency in the role by sharing information, collaborating, and working cohesively as a group with other employees. Grows team members to help cross-develop their skill sets in all facets of the department's role so they can participate in all facets of production services support. Additionally, specialist production service engineers oversee and participate in project planning, documentation, cost analysis, vendor comparisons and works on project implementations. Works with the respective teams to enhance and improve system operability. Oversees and conducts tests of all production services and their supporting systems ensuring redundancy, resilience, and failover to ensure up-time standards are fully achieved. Will be required to provide on-call service coverage with the other department employees. Lastly, a specialist production service engineer will oversee and conduct the best customer service which consists of sustained; continued successes, teachable interpersonal skills, teachable communications, increased profits in the organization, higher job satisfaction, improved company or organization morale, teachable teamwork, and market expansion of services/products.

Responsibilities

• Operate and oversee complex high traffic business critical systems.
• Guide team members in developing plans, designs, implementations, and monitoring of network solutions.
• Troubleshoot network or system issues and coordinate installation and configurations.
• Develop tools for automating deployment, administration, and monitoring of production systems.
• Deliver training and assist with proposal writing.
• Participate in project planning, documentation, cost analysis, and vendor comparisons.
• Conduct tests of all production services ensuring redundancy and resilience.
• Provide on-call service coverage.
• Ensure best customer service practices are followed.

Requirements

• High School Diploma or G.E.D.
• Completion of additional Accredited Technical Training Certificate or 8 years of systems Support Operations experience.
• Bachelor's degree in computer related field and systems Support Operations experience or Associate's degree and 6 years of PC Support Operations experience.
• 9 years of systems Support Operations experience if no degree is held.

Nice-to-haves

• Certifications such as CompTIA A, Network, Public Cloud Certifications, Citrix CCA/P-V, CISSP, CCNA, CCAA, MCSE, MCSA, PMP, Lean Six Sigma, LPIC, RHCSA, VCA, VCP, NCP, and/or ITIL standards certifications.
• Six years of related experience in storage infrastructure, data networks, and server clustering/virtualization.
• Advanced competencies with basic computer-based programs and job-related applications.
• Strong interpersonal skills to communicate across multiple organizational lines.
• Strong organizational skills to manage multiple simultaneous activities.
• Attention to detail and ability to work well in group and solo situations.