Server

TGI Friday's - Easton, PA

Part-time - Entry Level

Easton, PA

Food Services and Drinking Places

About the position

The TGI Fridays Server (W/W) plays a crucial role in enhancing guest satisfaction by providing exceptional service and creating a welcoming atmosphere. This part-time position requires a passion for service, knowledge of the menu, and the ability to customize the dining experience to meet guests' expectations. The server is responsible for greeting guests, taking orders, and ensuring timely service while maintaining a fun and engaging environment.

Responsibilities

• Greets guests with a genuine smile and builds rapport to ensure an enjoyable dining experience.
• Identifies guest preferences through visual and verbal cues and customizes service accordingly.
• Promptly and accurately takes food and beverage orders from guests.
• Ensures expedient service of food and beverages to guests.
• Frequently checks on guests and provides silent service as appropriate based on visual cues.
• Learns the TGI Fridays menu and beverages, expertly recommending and upselling items.
• IDs all guests ordering alcoholic beverages who appear to be 40 years old or younger.
• Follows all TGI Fridays Service Style Standards.
• Accurately rings all orders into the POS system while interacting with guests.
• Practices conversational ordering by mentioning current promotional features.

Requirements

• Must be able to carry natural conversation with guests without sounding scripted or intrusive.
• Must be able to deliver plates and food and clear tables.
• Must be able to hear well amongst loud background noise.
• Must be dressed neatly and well-groomed in company-approved uniform at all times.
• Must be able to operate the P.O.S. system, make change correctly, and process credit card transactions accurately.
• Must be able to calmly respond to angry guests and notify a Manager.
• Must be able to read and write notes to hearing-impaired guests.
• Must be able to read menus to sight-impaired guests.
• Must be able to verbalize menu items clearly to guests while taking their orders or responding to their requests.
• Must be able to stand and walk during the entire shift.
• Must be able to reach, bend, stoop, and wipe counters/tables.