Server

Cooper's Hawk Winery - Kentwood, MI

Kentwood, MI

Food Services and Drinking Places

About the position

The Cooper's Hawk Server ensures a positive and memorable Guest experience through efficient and friendly team-based service, while educating our guests on Cooper's Hawk menu items, wines and our Wine Club. The Server helps grow our Wine Club community by educating our guests on the program and inviting them to join.

Responsibilities

• Greet all guests with hospitality; engage and answer questions about food, wine, and facilities in a friendly, helpful manner
• Maintain full knowledge of Cooper's Hawk food, drink, wine menus and steps of service
• Actively educate Guests on the Cooper's Hawk Wine Club and its offerings and rewards and invite them to participate in the Club with the goal of expanding our membership base
• Actively communicate with Bartenders, Hosts and Food Runners to ensure we are delivering a memorable Guest experience
• Maintain an awareness of, and have a basic understanding of, the Host and Service Assistant positions and support when needed
• Pick up and deliver food orders to the table in a timely manner
• Serve alcoholic beverages in an appropriate manner consistent with company standards and legal guidelines
• Maintain awareness and basic knowledge of Tasting Room functions and retail products as well as how tastings are conducted, their cost, and the wines featured on the current monthly tasting
• Maintain a safe, sanitary, organized, and stocked work area
• Handle cash and utilize the MICROS system according to company standards
• Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing
• Perform other duties as assigned

Requirements

• Must represent Cooper's Hawk Values
• Must be at least 21 years of age
• A minimum of 6 months of server experience required
• Experience in a full-service, upscale casual restaurant or an equivalent service environment preferred
• Must be comfortable actively educating our guests on the Wine Club membership program and inviting them to join
• A hospitality-focused individual with a passion & knowledge for guest service, food and wine
• An individual who thrives in a team-based environment
• Experience using Micros or similar POS systems
• Must be able to read, write and understand English
• Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
• Ability to work flexible shifts and schedules, inclusive of weekends and some holidays
• Ability to stand and walk up to 10 hours per shift
• Ability to lift and carry up to 40 pounds
• Ability to perform essential functions to Cooper's Hawk standards and with reasonable accommodation

Benefits

• 50% Dining and Carryout
• 40% Retail Wine
• 20% Retail and Private Events
• Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• Company Matching 401(k) Retirement Savings Plan
• Flexible Savings Accounts- Health and Dependent Care
• Highly Competitive Pay plus Team Member Incentives & Rewards
• Pay Access before Pay Day
• Flexible Schedules
• Paid Time Off
• Access to Team Member Relief Program
• Employee Assistance Program, providing mental health, legal and financial counseling
• "Everyday Benefits" Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
• Employee Referral Bonus Program
• Wine and Culinary Education
• Career Growth Flight Plan
• Milestones Recognition Program