Server

Cooper's Hawk Winery & Restaurants - Kildeer, IL

Full-time - Entry Level

Kildeer, IL

Food Services and Drinking Places

About the position

The Cooper's Hawk Server plays a crucial role in ensuring a positive and memorable guest experience through efficient and friendly service. This position involves educating guests about the menu items, wines, and the Wine Club, while actively contributing to the growth of the Wine Club community. The server is expected to maintain a high level of knowledge about the offerings and provide exceptional hospitality in a team-based environment.

Responsibilities

• Greet all guests with hospitality and engage them about food, wine, and facilities.
• Maintain full knowledge of Cooper's Hawk food, drink, and wine menus, as well as steps of service.
• Educate guests on the Cooper's Hawk Wine Club and invite them to participate.
• Communicate effectively with Bartenders, Hosts, and Food Runners to ensure a memorable guest experience.
• Pick up and deliver food orders to tables in a timely manner.
• Serve alcoholic beverages in accordance with company standards and legal guidelines.
• Maintain a safe, sanitary, organized, and stocked work area.
• Handle cash and utilize the MICROS system according to company standards.
• Follow departmental checklists and standard operating procedures for work areas.
• Perform other duties as assigned.

Requirements

• Must represent Cooper's Hawk Values.
• Must be at least 21 years of age.
• A minimum of 6 months of server experience required.
• Experience in a full-service, upscale casual restaurant or equivalent service environment preferred.
• Comfortable educating guests on the Wine Club membership program.
• Hospitality-focused individual with a passion for guest service, food, and wine.
• Experience using Micros or similar POS systems.
• Ability to read, write, and understand English.
• Ability to multi-task and work calmly under pressure in a fast-paced environment.
• Ability to work flexible shifts and schedules, including weekends and some holidays.
• Ability to stand and walk up to 10 hours per shift.
• Ability to lift and carry up to 40 pounds.

Nice-to-haves

• Upscale casual experience
• Wine knowledge

Benefits

• Wellness program
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Flexible schedule
• Referral program