Service A/R Specialist

$41,496 - $62,254/Yr

Rite-Hite - Yorba Linda, CA

Full-time - Entry Level

Yorba Linda, CA

Wholesale Trade Agents and Brokers

About the position

The position at Arbon Equipment - A Rite-Hite Company is focused on facilitating the timely payment of service invoices through effective collection techniques, both via telephone and written communication. The role is essential in maintaining positive relationships with customers and representatives while ensuring that outstanding invoices are collected efficiently. The incumbent will be responsible for various tasks including processing web billings, reconciling billing errors, resolving payment disputes, and researching credit balances. This position requires frequent interaction with other departments, particularly Accounting, to ensure smooth operations and effective communication regarding billing issues. In addition to the collection of outstanding invoices, the role involves documenting dummy invoices, assisting with tax exemption certificates, and providing support to district A/R specialists. The incumbent will also be tasked with logging electronic billed invoices accurately and timely, ensuring that all processes are followed to maintain the integrity of the billing system. The position demands excellent problem-solving abilities, strong communication skills, and a high level of organization to manage the various responsibilities effectively. Overall, this role is crucial for the financial health of the company, as it directly impacts cash flow and customer satisfaction. The successful candidate will be expected to navigate complex billing situations while fostering a positive environment for both customers and internal teams.

Responsibilities

• Facilitate timely payment of outstanding Arbon service invoices through telephone and written collection techniques.
• Process web billings to ensure timely payment of electronic billed invoices.
• Reconcile billing errors through communication with customers and internal parties.
• Resolve payment disputes while maintaining positive customer and representative relations.
• Research credit balances upon customer request and process payment adjustment requests.
• Document and consider dummy invoices in the collections process.
• Assist with securing and reviewing tax exemption certificates for customers as requested.
• Pull together consolidated customer statements as requested.
• Process credit card payments as requested.
• Provide general process support to district A/R specialists.

Requirements

• Bachelor's degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Excellent problem-solving ability, including strong communication and organizational skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Life insurance
• Paid medical leave
• 401(K) retirement savings plan with company match
• Profit sharing
• Paid holidays
• Vacation days
• Up to five paid personal/sick days per year