Service A/R Specialist

$41,496 - $62,254/Yr

Arbon Equipment Corporation - Yorba Linda, CA

Full-time - Entry Level

Yorba Linda, CA

Waste Management and Remediation Services

About the position

The Service A/R Specialist plays a crucial role in ensuring the timely payment of Arbon service invoices through effective telephone and written collection techniques. This position is essential for maintaining positive relationships with customers and representatives while managing the collection of outstanding invoices. The incumbent will be responsible for processing web billings to ensure that electronic billed invoices are paid promptly. Additionally, the role involves reconciling billing errors through effective communication with customers and relevant internal parties, ensuring that any disputes regarding payments are resolved efficiently while preserving customer relations. The Service A/R Specialist will also be tasked with researching credit balances upon customer request and processing payment adjustment requests. This position requires the documentation of dummy invoices as part of the collections process and assisting in securing and reviewing tax exemption certificates for customers when necessary. The incumbent will compile consolidated customer statements as requested and process credit card payments as needed. Furthermore, the role includes providing general process support to district A/R specialists, ensuring that all tasks are completed in a timely and accurate manner. Overall, the Service A/R Specialist is responsible for maintaining the financial health of assigned accounts by ensuring timely payments, resolving disputes, and facilitating effective communication with both customers and internal departments.

Responsibilities

• Facilitate timely payment of Arbon service invoices through telephone and written collection techniques.
• Process web billings to ensure timely payment of electronic billed invoices.
• Reconcile billing errors through communication with customers and internal parties.
• Resolve payment disputes while maintaining positive customer and representative relations.
• Research credit balances upon customer request and process payment adjustment requests.
• Document and consider dummy invoices in the collections process.
• Assist with securing and reviewing tax exemption certificates for customers as requested.
• Pull together consolidated customer statements as requested.
• Process credit card payments as requested.
• Provide general process support to district A/R specialists.

Requirements

• Bachelor's degree (B.A.) from a four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Excellent problem-solving ability, including strong communication and organizational skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Life insurance
• Paid medical leave
• Retirement savings plan with 401(K) and company match
• Profit sharing
• Paid holidays
• Vacation
• Up to five paid personal/sick days per year