Arbon Equipment Corporation - Yorba Linda, CA
posted 4 months ago
The Service A/R Specialist plays a crucial role in ensuring the timely payment of Arbon service invoices through effective telephone and written collection techniques. This position is essential for maintaining positive relationships with customers and representatives while managing the collection of outstanding invoices. The incumbent will be responsible for processing web billings to ensure that electronic billed invoices are paid promptly. Additionally, the role involves reconciling billing errors through effective communication with customers and relevant internal parties, ensuring that any disputes regarding payments are resolved efficiently while preserving customer relations. The Service A/R Specialist will also be tasked with researching credit balances upon customer request and processing payment adjustment requests. This position requires the documentation of dummy invoices as part of the collections process and assisting in securing and reviewing tax exemption certificates for customers when necessary. The incumbent will compile consolidated customer statements as requested and process credit card payments as needed. Furthermore, the role includes providing general process support to district A/R specialists, ensuring that all tasks are completed in a timely and accurate manner. Overall, the Service A/R Specialist is responsible for maintaining the financial health of assigned accounts by ensuring timely payments, resolving disputes, and facilitating effective communication with both customers and internal departments.