Service Academy Trainee

About the position

The Service Academy Trainee position at MetLife is designed for recent college graduates with limited work experience. This role involves completing a 4-month training program that combines classroom learning and on-the-job training, focusing on the employee benefits industry and MetLife's group benefits. Trainees will transition into full-time Client Service Consultants, managing customer relationships and ensuring satisfaction. The program emphasizes personalized training, networking opportunities, and professional development, all within a supportive work culture.

Responsibilities

• Complete and participate in all required MetLife learning and training, including successful completion of the Service Academy Program.
• Work effectively with a seasoned service professional who serves as a mentor, educating the trainee on various products, platforms, and services offered by MetLife.
• Develop an understanding of MetLife's Group Benefits products, services, and system platforms.
• Build upon service competencies, including communication, customer service, project management, and relationship-building skills.
• Reinforce the service team by learning MetLife's systems and processes to support an assigned block of customers, assisting with problem-solving and executing on the end-to-end customer experience.
• Participate in client audits and the strategic planning process.
• Generate reports to track/report activities, identify trends, progress, and strategies.
• Perform other related duties as assigned or required.

Requirements

• 0-3 years of customer-service or account management experience.
• Bachelor's degree preferred or equivalent experience.
• Excellent interpersonal skills, customer service skills, verbal and written communication skills, presentation skills, sound business judgment, and computer skills.
• Ability to learn new applications, systems, and processes quickly to execute on customer requests accurately and timely.
• Strong project management skills including problem solving, time management, attention to detail, analytical thinking, and decisiveness.
• Proficiency with Microsoft Office Products, i.e., Excel, PowerPoint, Word, and OneNote.
• Ability to work autonomously and manage time efficiently to meet client deadlines.
• Self-motivated to learn more about the business and proactive in personal and professional development.
• Possesses a positive outlook and contributes to maintaining a positive and productive working environment.
• Displays adaptability and resiliency, with a willingness to grow in the Service Organization.