Service Academy Trainee

MetLife - Kansas City, MO

Full-time - Entry Level

Kansas City, MO

Insurance Carriers and Related Activities

About the position

The Service Academy Trainee position at MetLife is designed for recent college graduates with limited work experience. This role involves completing a 4-month training program that combines classroom learning and on-the-job training, focusing on the employee benefits industry and MetLife's group benefits. Trainees will transition into full-time Client Service Consultants, managing customer relationships and ensuring satisfaction. The program emphasizes personalized training, networking opportunities, and professional development, all within a supportive work culture.

Responsibilities

• Complete and participate in all required MetLife learning and training, including successful completion of the Service Academy Program.
• Work effectively with a seasoned service professional who serves as a mentor, educating the trainee on various products, platforms, and services offered by MetLife.
• Develop an understanding of MetLife's Group Benefits products, services, and system platforms.
• Build upon service competencies, including communication, customer service, project management, and relationship-building skills.
• Reinforce the service team by learning MetLife's systems and processes to support an assigned block of customers, assisting with problem-solving and executing on the end-to-end customer experience.
• Participate in client audits and the strategic planning process.
• Generate reports to track/report activities, identify trends, progress, and strategies.
• Perform other related duties as assigned or required.

Requirements

• 0-3 years of customer-service or account management experience.
• Bachelor's degree preferred or equivalent experience.
• Excellent interpersonal skills, customer service skills, verbal and written communication skills, presentation skills, sound business judgment, and computer skills.
• Ability to learn new applications, systems, and processes quickly to execute on customer requests accurately and timely.
• Strong project management skills including problem solving, time management, attention to detail, analytical thinking, and decisiveness.
• Proficiency with Microsoft Office Products, i.e., Excel, PowerPoint, Word, and OneNote.
• Ability to work autonomously and manage time efficiently to meet client deadlines.
• Self-motivated to learn more about the business and proactive in personal and professional development.
• Possesses a positive outlook and contributes to maintaining a positive and productive working environment.
• Displays adaptability and resiliency, with a willingness to grow in the Service Organization.