Service Account Representative

About the position

The Service Account Representative at Hussmann Corporation is responsible for delivering exceptional customer service to both internal and external clients. This role requires a deep understanding of company products and procedures, effective communication with team members, and the ability to manage customer accounts efficiently.

Responsibilities

• Communicates with store managers, maintenance personnel, and other customer personnel as needed.
• Applies customer specific Rules of Engagement (ROEs) to process work orders, prepare quotes, and update online systems based on parameters supplied by Service Managers and relationship holders.
• Ensures ROEs are understood, communicated, and executed by the fulfillment team, coordinating activities with Area Service Managers, Technicians, and other relevant personnel.
• Maintains customer records using Hussmann and customer-based automated systems.
• Prepares service repair quotes per customer specific ROEs and reviews service work orders in collaboration with service managers and key relationship holders.
• Provides ETAs, fulfillment updates, and problem resolution to team and customers as needed.
• Monitors customer account details for non-payment and supports the corporate credit department in resolving disputed invoices and past due receivables.
• Performs additional responsibilities as assigned.

Requirements

• 0-5 years of experience with a High School Diploma/GED (Associate's Degree preferred).
• Ability to work effectively in a diverse team and fast-paced environment.
• Strong communication skills, both verbal and written.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• Strong organizational and time management skills.
• Ability to meet short and long-term deadlines.
• Flexibility to work outside normal working hours as required.

Benefits

• Comprehensive Insurance Plans: Health, Dental and Vision
• 401k with Company Matching Contribution
• Discretionary 401k Company Contribution
• Tuition Reimbursement Program
• Life/Disability Insurance
• Family Leave
• Panasonic Employee Discounts
• Paid Vacation and Holidays
• Wellness Program
• Identity Protection
• Community Stewardship
• Employee Assistance Program