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Service Admin Assistant - Wilmer, TX
$41,600 - $43,680/Yr
Makita U.S.A. - Wilmer, TX
posted about 2 months ago
Full-time - Entry Level
Wilmer, TX
Merchant Wholesalers, Durable Goods
About the position
The Service Admin Assistant role at Makita involves performing clerical duties of moderate scope and complexity while providing quality customer service. The position requires following well-defined procedures and exercising independent judgment in tasks related to shipping, receiving, and maintaining the facility's appearance. The role emphasizes safety standards and customer care principles, ensuring timely and accurate service delivery.
Responsibilities
- Perform clerical duties of moderate scope and complexity.
- Assist in maintaining the appearance of the facility in a professional manner.
- Create, edit, complete, and research repair and sales invoices on the computer.
- Handle monetary transactions and assist with daily cash drawer reconciliation.
- Receive tools for repair and manage the repair job queue.
- Prepare tools and part orders for shipment and complete the daily shipping process.
- Check incoming stock orders against purchase orders and packing lists.
- Receive stock orders into the computer system and organize stock in designated locations.
- Assist in managing parts inventory and conduct physical inventory checks.
- Research and resolve discrepancies in inventory.
- Manage and maintain office supplies.
- Keep work and storage areas clean, safe, and secure.
- Perform other duties as assigned by management.
Requirements
- High school diploma or GED.
- Basic computer skills including email, word processing, spreadsheet, and PowerPoint software.
- Customer service skills and ability to establish rapport with customers.
- Organizational skills and multi-tasking abilities.
- Ability to communicate effectively with customers and staff.
- Problem-solving abilities to assess situations and keep projects on track.
- Knowledge of power tool types.
Nice-to-haves
- Bilingual Spanish is preferred but not required.
Benefits
- Competitive hourly wage of $20 - $21 per hour.
