Service Administrator

$45,178 - $65,520/Yr

Pape Machinery - Kailua-Kona, HI

Full-time - Entry Level

Kailua-Kona, HI

1,001-5,000 employees

Management of Companies and Enterprises

About the position

The Service Administrator at Pape' Machinery plays a crucial role in ensuring customer satisfaction by managing service department operations. This entry-level position offers significant opportunities for career advancement and requires a detail-oriented individual who thrives in a fast-paced environment. The role involves direct interaction with customers, preparing repair estimates, and assisting with technician dispatching, all aimed at providing an excellent service experience.

Responsibilities

• Manage incoming and outgoing service department work.
• Prepare repair estimates for customers.
• Provide excellent service to customers in person and on the phone.
• Assist with dispatching technicians.
• Ensure a great customer experience during equipment repairs or servicing.

Requirements

• Excellent computer skills including Word, Excel, and Outlook.
• Strong communication and customer relations skills.
• High attention to detail, accuracy, and organizational skills.
• Ability to work effectively in a team environment.
• Experience working directly with customers and knowledge of equipment is preferred.

Nice-to-haves

• Experience in a customer service role.
• Familiarity with equipment repair processes.

Benefits

• 401(k) & Roth 401(k) Retirement Plans with Company Match
• Medical, Dental, Vision and Prescription Insurance
• Flexible Spending Accounts (Flex Plans)
• Life Insurance
• Short- and Long-Term Disability Insurance
• Employee Assistance Program
• Online and Instructor-Led Training
• Tuition Reimbursement for Training Programs
• Progressive Vacation Plans
• Sick Leave & Paid Holidays
• Opportunities for advancement within the company
• Training and mentoring programs