Service Advisor -- Ag / Turf Equipment

$18 - $23/Yr

Atlantic Tractor - Hagerstown, MD

Full-time - Entry Level

Hagerstown, MD

251-500 employees

Merchant Wholesalers, Durable Goods

About the position

Atlantic Tractor, a well-respected organization and a top employer in the agricultural and equipment industry, is seeking a Service Advisor for its Service Department in Hagerstown, Maryland. This position is ideal for individuals with experience in agricultural or lawn and garden equipment, or those with a mechanical background who are eager to learn about the Ag and Turf industry. The company offers a long-term career opportunity with great pay, above-average benefits, and real advancement opportunities. Atlantic Tractor has been certified as a Great Place to Work and is known for its stability, honesty, and integrity, with 18 locations and over 460 employees. The Service Advisor will assist the service manager in maintaining accurate reports and records, answer customer inquiries, generate repair quotes, and manage work orders to ensure technicians have work in front of them.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders as directed by the Service Manager and maintains control until they are closed and invoiced.
• Updates customer profiles using equipment, hours, or other information from the customer work order.
• Provides guidance and generates quotes for customer machine repairs.
• Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met.
• Works with the Service Manager to identify and execute continuous process improvements.
• Communicates, enforces and monitors effective service department processes to ensure customer satisfaction.
• Reviews work orders for completeness and accuracy prior to customer billing prior to Service Manager review.
• Maintains a clean work area and performs work in a neat and orderly fashion.
• Follows all safety rules and regulations in performing work assignments.
• Maintains knowledge of John Deere and competitive products.
• Complete other duties as assigned by Service Manager.

Requirements

• Previous involvement / experience in activities such as sales, service, training or other related work within a mechanical field.
• Experience with basic computer functions and accounting practices.
• Experience working cooperatively in a team environment.
• Excellent Customer Relationship Skills.
• High School Diploma, GED or equivalent experience required.

Benefits

• 401(k) Retirement Plan with Company Match
• Health, Dental, Vision and Prescription Insurance
• Health Saving Accounts
• Life Insurance
• Short- and Long-Term Disability Insurance
• Paid Time Off
• Paid Holidays
• Company Paid Online and Instructor-Led Training
• EAP (Employee Assistance Program)
• Discounts on products