Service Advisor - Base Salary - Generous Commission Plan

AAA - Henderson, NV

Full-time - Mid Level

Henderson, NV

Administrative and Support Services

About the position

The Service Advisor at AAA is responsible for delivering exceptional customer service while facilitating the workflow of automotive technicians. This role involves diagnosing vehicle issues, scheduling work, preparing estimates, and ensuring customer satisfaction throughout the service process. The Service Advisor plays a crucial role in maintaining high standards of service and communication with members, ensuring their needs are met effectively.

Responsibilities

• Interact with members to determine their auto repair needs and exceed their expectations of customer service.
• Accurately document repairs, diagnostics, and maintenance work in the shop management system.
• Ensure all BAR requirements are met in Repair Order preparation and documentation.
• Source and estimate all needed parts for vehicle repairs.
• Suggest repairs for safety and improved performance, prioritizing them for customers.
• Review all repairs made to vehicles at the point of sale, ensuring customers understand the services performed.
• Perform minimal record keeping and administrative functions to support the business.

Requirements

• ASE Certification (desired)
• 3-5 years of industry experience in auto repair
• High school diploma or GED
• Valid driver's license and acceptable driving record
• Strong math and computer skills, including experience with word processing and spreadsheets.
• Effective verbal and written communication skills.
• Strong organizational, interpersonal, and negotiation skills.
• Automotive/mechanical background.

Nice-to-haves

• Experience with manual transmission vehicles
• Knowledge of equipment/tool operation and diagnostic/repair procedures.

Benefits

• Wellness program
• Paid holidays
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount programs