Service Advisor - Chrysler Dodge Jeep Ram of Tampa Bay

About the position

The Service Advisor at Chrysler Dodge Jeep Ram of Tampa Bay plays a crucial role in providing exceptional customer service and ensuring customer satisfaction. This position involves greeting customers, addressing their service needs, and coordinating repair work to be completed accurately and on time. The Service Advisor is responsible for maintaining communication with customers regarding their vehicle's status and promoting additional services when appropriate. This role offers opportunities for growth within a supportive team environment.

Responsibilities

• Greets all customers promptly and provides timely professional service.
• Ensures customer satisfaction and loyalty by departing from traditional service methods.
• Listens to customer inquiries and requests to provide excellent customer service.
• Estimates cost and completion time, settling customer accounts effectively.
• Communicates with customers about the status of their vehicle's work.
• Coordinates activities to ensure repair work is completed correctly and on time.
• Obtains written approval from customers on all repair orders during write-up or when closing additional sales.
• Inspects every finished repair order for proper completion, pricing accuracy, and legibility.
• Meets or exceeds goals for add-on sales and OEM Customer Satisfaction Index expectations.
• Delivers the right car in perfect condition every time.
• Identifies and treats repeat and first-time customers accordingly.
• Contacts customers to remind them of service appointments and scheduled maintenance.
• Answers incoming telephone calls promptly and courteously, satisfying caller inquiries.
• Documents repair order changes and eliminates surprises for customers by reviewing service repairs and charges.
• Addresses and resolves customer viewpoint and service follow-up issues promptly.

Requirements

• Strong customer service skills and experience in a similar role.
• Ability to communicate effectively with customers and team members.
• Knowledge of automotive repair processes and terminology.
• Proficiency in estimating costs and managing repair orders.

Nice-to-haves

• Experience in automotive retail or service advising.
• Familiarity with OEM Customer Satisfaction Index metrics.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Health Savings Account
• 401(k) with company match
• Paid Time Off
• Tenure Bonuses
• Employee discount programs
• Referral programs