Service Advisor / Customer Service

$37,440 - $41,600/Yr

Flex-Staff - Chippewa Falls, WI

Full-time

Chippewa Falls, WI

Administrative and Support Services

About the position

The Service Advisor position is a full-time role focused on providing exceptional customer service in a retail environment. The advisor will be responsible for managing repair orders, scheduling service work, and ensuring effective communication with customers regarding their service needs.

Responsibilities

• Originate repair orders for service and sales departments
• Schedule retail and internal service work appropriately
• Track job status and progress
• Communicate with customers
• Ensure service work is approved in advance
• Return phone calls and emails promptly
• Take payment for repair orders and review work performed with customers
• Process warranty claims with manufacturers
• Check inventory and customer units for service bulletins and recalls

Requirements

• In depth experience with Customer Service
• Ability to work independently, with minimal supervision
• Ability to multi-task and work in a very busy environment
• Strong listening and communication skills
• Experience with Excel, PowerPoint, and Word