Service Advisor DARCARS of Rockville

Darcars Automotive Group - Rockville, MD

Full-time - Entry Level

Rockville, MD

About the position

As a Service Advisor at DARCARS Automotive Group, you will be responsible for consulting with customers regarding automotive warranty products and repair services. Your role is crucial in ensuring customer satisfaction and retention by providing professional service and adhering to manufacturer guidelines. You will greet customers, provide estimates, schedule appointments, and follow up to promote return visits.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
• Generate and provide customers with a complete and accurate estimate of repair orders
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI
• Follow the manufacturer's warranty guidelines and procedures
• Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Manage in a fast paced work environment with limited supervision
• Utilize great customer service, phone and computer skills

Requirements

• Previous automotive Service Advisor experience highly preferred
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background)

Benefits

• Competitive pay and opportunities for bonus
• Insurance: medical, vision, dental
• Short-term and long-term disability plans
• Life Insurance
• 401k
• PTO and Paid Holidays
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives