Service Advisor/Manager

$80,000 - $120,000/Yr

ABR Houston - Houston, TX

Full-time - Entry Level

Houston, TX

About the position

The Service Advisor at ABR Houston plays a crucial role in providing exceptional customer service in the automotive industry. This position serves as the primary point of contact between customers and technicians, ensuring effective communication and satisfaction throughout the service process. The role involves managing work orders, coordinating with technicians, and recommending services to enhance customer experience and vehicle maintenance.

Responsibilities

• Greet customers and listen to their concerns regarding vehicle issues.
• Explain necessary repairs and provide accurate cost estimates and timelines.
• Follow up with customers on the status of their vehicles and ensure their satisfaction.
• Answer phones and book appointments.
• Create detailed work orders based on customer input and technician findings.
• Update work orders as the repair process progresses.
• Serve as the liaison between the customer and the service team.
• Schedule jobs for technicians based on workload and priority.
• Identify and explain additional services or preventative maintenance based on vehicle history.
• Order and track parts needed for vehicle repairs.
• Handle customer complaints or concerns with professionalism.
• Maintain long-term customer relationships to encourage repeat business.
• Work with management on processes, ideas, or changes that need to be made.

Requirements

• Valid Driver's License
• Experience in service writing
• Fluency in English

Nice-to-haves

• Experience in the automotive industry
• Strong communication skills
• Ability to work in a fast-paced environment

Benefits

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Professional development assistance
• Tuition reimbursement
• Vision insurance