Service Advisor - Nalley Hyundai

Asbury Automotive Group - Stonecrest, GA

Full-time - Entry Level

Stonecrest, GA

251-500 employees

Motor Vehicle and Parts Dealers

About the position

The Service Advisor at Nalley Hyundai serves as the primary point of contact for service customers, responsible for presenting and selling necessary products and services while ensuring customer satisfaction and retention. This role emphasizes building rapport with customers, advising them on vehicle maintenance, and managing service appointments in a fast-paced environment. The Service Advisor plays a crucial role in redefining the car-buying experience through exceptional guest service and adherence to manufacturer guidelines.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
• Generate and provide customers with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer's warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding of all customer, company and manufacturer information, as well as customers vehicle and property
• Manage in a fast-paced work environment with limited supervision
• Utilize great customer service, phone and computer skills

Requirements

• Previous automotive Service Advisor experience heavily preferred
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background & drug test)

Benefits

• Paid holidays & paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock Awards (select management and front-line team member's eligible)
• Medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities