Service Advisor - Nalley Toyota Stonecrest

Asbury Automotive Group - Stonecrest, GA

Full-time - Entry Level

Stonecrest, GA

251-500 employees

Motor Vehicle and Parts Dealers

About the position

As a Service Advisor at Nalley Toyota Stonecrest, you will play a crucial role in redefining the car-buying experience and enhancing customer satisfaction. This position is not just about selling services; it’s about building relationships with customers and ensuring they receive the best possible care for their vehicles. You will be the face of the dealership for service customers, responsible for presenting and selling necessary products and services in a professional manner while adhering to the manufacturer's maintenance schedule and requirements. Your ability to connect with customers and provide them with accurate information will be key to promoting customer satisfaction and retention. In this role, you will greet customers promptly and courteously, obtaining essential vehicle information to assist in their service needs. You will actively promote services and build rapport with customers, advising them on the importance of maintaining their vehicles according to manufacturers' specifications. Generating accurate repair estimates and communicating completion times with both customers and technicians will be part of your daily responsibilities. You will also handle incoming service calls, maintain and schedule service appointments, and follow up with customers post-service to ensure satisfaction and encourage return visits. Adhering to the manufacturer's warranty guidelines and conducting business honestly will be essential to maintaining the Customer Satisfaction Index (CSI) at or above Asbury's specified goals. You will need to comply with all relevant laws and company policies regarding customer and company information, as well as vehicle and property safeguarding. This position requires the ability to thrive in a fast-paced environment with limited supervision, showcasing your excellent customer service, phone, and computer skills. Previous experience as an automotive Service Advisor is heavily preferred, and candidates must be at least eighteen years old with a valid driver's license. Additionally, passing a pre-employment screening, including a background check and drug test, is required.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Generate and provide customers with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index).
• Strictly follow the manufacturer's warranty guidelines and procedures.
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores.
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding of all customer, company and manufacturer information, as well as customers vehicle and property.

Requirements

• Must be a minimum of eighteen years of age.
• Must have a valid driver's license.
• Must be able to pass pre-employment screening (background & drug test).
• Previous automotive Service Advisor experience heavily preferred.
• Must have great customer service, phone and computer skills.
• Ability to manage in a fast-paced work environment with limited supervision.

Nice-to-haves

• Experience in a customer service role within the automotive industry.
• Knowledge of automotive repair and maintenance processes.

Benefits

• Paid holidays & paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock Awards (select management and front-line team member's eligible)
• Medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities