Asbury Automotive Group - Stonecrest, GA
posted 2 months ago
As a Service Advisor at Nalley Toyota Stonecrest, you will play a crucial role in redefining the car-buying experience and enhancing customer satisfaction. This position is not just about selling services; it’s about building relationships with customers and ensuring they receive the best possible care for their vehicles. You will be the face of the dealership for service customers, responsible for presenting and selling necessary products and services in a professional manner while adhering to the manufacturer's maintenance schedule and requirements. Your ability to connect with customers and provide them with accurate information will be key to promoting customer satisfaction and retention. In this role, you will greet customers promptly and courteously, obtaining essential vehicle information to assist in their service needs. You will actively promote services and build rapport with customers, advising them on the importance of maintaining their vehicles according to manufacturers' specifications. Generating accurate repair estimates and communicating completion times with both customers and technicians will be part of your daily responsibilities. You will also handle incoming service calls, maintain and schedule service appointments, and follow up with customers post-service to ensure satisfaction and encourage return visits. Adhering to the manufacturer's warranty guidelines and conducting business honestly will be essential to maintaining the Customer Satisfaction Index (CSI) at or above Asbury's specified goals. You will need to comply with all relevant laws and company policies regarding customer and company information, as well as vehicle and property safeguarding. This position requires the ability to thrive in a fast-paced environment with limited supervision, showcasing your excellent customer service, phone, and computer skills. Previous experience as an automotive Service Advisor is heavily preferred, and candidates must be at least eighteen years old with a valid driver's license. Additionally, passing a pre-employment screening, including a background check and drug test, is required.