SERVICE ADVISOR/TEAM SERVICE MANAGER(TSM)

Gerald Auto Group - North Aurora, IL

Full-time - Mid Level

Onsite - North Aurora, IL

About the position

As a Team Service Manager at Gerald Hyundai, you will lead a dedicated team of technicians while managing a client base, ensuring high-quality customer service and satisfaction. This role requires a blend of customer interaction, technical knowledge, and management skills to effectively communicate with customers and service techs, while also driving sales and maintaining service standards.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and clearly articulate repair needs to technicians.
• Upsell recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adhere to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pick up.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Requirements

• Experience in customer service, preferably in an automotive setting.
• Strong communication skills to interact with customers and technicians.
• Ability to upsell services and manage customer expectations effectively.
• Knowledge of automotive repair processes and terminology.

Nice-to-haves

• Previous experience as a Service Advisor or in a similar role.
• Familiarity with automotive service software and tools.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid holidays
• Vision insurance