Service Advisor - Truck Care

Love's - Waterloo, NY

Full-time - Entry Level

Waterloo, NY

10,001+ employees

Gasoline Stations and Fuel Dealers

About the position

The Service Advisor position at Love's is a customer-oriented role that combines technical and managerial skills to drive sales success in Truck Care facilities. Service Advisors serve as the primary contact between customers and the sales department, ensuring customer satisfaction through effective communication and service management. This role is pivotal in maintaining a clean and safe facility while leading service centers and progressing towards a Truck Care General Manager position.

Responsibilities

• Maintain a safe and clean facility.
• Greet customers, address vehicle service needs, and document issues.
• Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
• Keep customers updated on vehicle status and provide comprehensive explanations of completed work.
• Handle customer complaints and resolve concerns.

Requirements

• 6 months of experience in customer service or sales preferred.
• Valid driver's license with a clean safety record.
• Ability to pass drug screening and medical exam as per regulations.
• Excellent communication and interpersonal skills with a customer satisfaction focus.
• Strong organizational and multitasking abilities with attention to detail.

Nice-to-haves

• Expert salesmanship and ensuring satisfaction by managing operations and employee-vehicle deployment.
• Effective teamwork skills.

Benefits

• Company funded tuition assistance program
• Paid Time Off
• Flexible Scheduling
• 401(k) - 100% match up to 5%
• Medical/Dental/Vision Insurance after 30-days
• Competitive Pay
• Career Development
• Quarterly Bonus Program
• Hiring Immediately