Service Advisor (Videographer) - Tim Dahle Nissan

Nissan - Murray, UT

Full-time

Murray, UT

Transportation Equipment Manufacturing

About the position

The Service Advisor (Videographer) at Tim Dahle Nissan plays a crucial role in providing exceptional customer service at the dealership. This position serves as the primary point of contact for customers, utilizing video technology to enhance communication regarding vehicle issues and repairs. The advisor is responsible for ensuring customer satisfaction through effective problem resolution, technical translation of vehicle issues, and maintaining high service quality standards.

Responsibilities

• Utilize video technology to create detailed visual records of customer vehicle problems.
• Greet customers and listen to their concerns to provide a friendly experience.
• Explain complex vehicle issues to customers in understandable terms.
• Schedule appointments and check-ups for customers.
• Provide cost estimates and timelines for repairs.
• Ensure the quality of service meets the center's standards.
• Address customer issues and concerns promptly.
• Prepare a repair order that includes time, cost, and labor estimates.
• Explain the work performed and the repair order charges to the customer.
• Advise customers on the care of their cars and the value of maintaining their vehicles.
• Inform customers about potential cost savings and warranty protections.
• Inspect the vehicle and recommend additional needed service based on service history.
• Test drive the vehicle with the customer as needed.

Requirements

• Excellent customer service skills.
• Strong understanding of automotive technology.
• Basic mathematics skills for preparing and processing bills and customer payments.
• Passion or hobby in video content creation and/or editing.