Service Advisor/Writer

$37,440 - $52,000/Yr

Midas - Lakeland, FL

Full-time - Mid Level

Lakeland, FL

Repair and Maintenance

About the position

The Service Advisor/Writer position at Midas in Lakeland, FL, is a full-time role focused on providing exceptional customer service in an automotive repair environment. The ideal candidate will have extensive experience in service writing and automotive management, ensuring effective communication between customers and technicians while meeting sales goals. This role emphasizes the importance of a strong work ethic and the ability to build customer relationships to enhance satisfaction and loyalty.

Responsibilities

• Serve as the primary communicator between customers and technicians, ensuring clear understanding of service needs.
• Monitor the progress of each vehicle throughout the day and provide regular updates to customers.
• Manage and meet weekly sales goals to drive business success.
• Build and maintain strong customer relationships to enhance satisfaction.
• Stay informed about industry trends and advancements in automotive technology.
• Ensure smooth workflow by having parts expertise and managing inventory effectively.

Requirements

• At least 5 years of experience in automotive service management.
• Strong knowledge of suspension, brake repair, gas and diesel engine repair, and transmission systems.
• Excellent phone skills and ability to listen to customer concerns.
• Ability to communicate effectively with both customers and technicians.
• Proven track record of meeting sales goals in a busy shop atmosphere.
• Must pass a background check and drug screen, and have a clean driving record.

Nice-to-haves

• Bilingual skills to assist a diverse customer base.
• Experience in a nationally branded automotive repair shop.

Benefits

• Competitive compensation package
• Comprehensive benefits package
• Supportive work environment