Service Advisor

$82,000 - $85,698/Yr

Motor Coach Industries - Hayward, CA

Full-time - Entry Level

Hayward, CA

5,001-10,000 employees

Transportation Equipment Manufacturing

About the position

The Service Advisor serves as the primary point of contact for customers at Motor Coach Industries (MCI), ensuring a positive customer experience during service visits. This role involves greeting customers, preparing repair orders, communicating repair status, and managing warranty claims, while also seeking opportunities to up-sell services.

Responsibilities

• Greets customers and processes check-in paperwork, ensuring customer comfort.
• Communicates with customers regarding the status of estimates, changes, and up-selling opportunities.
• Opens, changes, and closes repair orders efficiently.
• Administers and determines warranty claims for customers.
• Formalizes all estimates from the shop for presentation to customers.

Requirements

• 5 years of service operations and customer service experience, preferably in an automobile dealership in a service writer role.
• Strong organizational and PC skills.
• Basic knowledge of motor coach repair.
• High School diploma required.

Nice-to-haves

• Valid ASE Certification.

Benefits

• 401(k) benefits from day one
• Dental insurance
• Health insurance
• Life insurance
• Paid holidays
• Paid time off