Service Advisor

$52,000 - $65,000/Yr

Brad Deery Motors - Davenport, IA

Full-time - Entry Level

Davenport, IA

Motor Vehicle and Parts Dealers

About the position

The Service Advisor at Brad Deery Motors Inc. plays a crucial role in customer service by greeting customers, understanding their needs, and facilitating vehicle maintenance appointments. This position is essential for ensuring customer satisfaction and maintaining the flow of service operations.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage, and history of the vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow-up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order

Requirements

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager, or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs