Service Advisor

About the position

The Service Advisor at Loveland Buick GMC plays a crucial role in ensuring customer satisfaction and efficient service delivery. This position involves direct interaction with customers to assess their automotive needs, provide accurate estimates, and facilitate communication between the service department and customers. The Service Advisor is responsible for maintaining high standards of service quality and integrity while contributing to a positive work environment.

Responsibilities

• Perform work specified on the repair order with efficiency and in accordance with dealership policies.
• Test components and systems, using diagnostic tools and special service equipment; test drive vehicles.
• Diagnose, maintain, and repair vehicle automotive systems.
• Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed.
• Complete online multi-point inspection report.
• Greet customers promptly and obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance based on the age, mileage, and history of the vehicle.
• Prepare a complete and accurate estimate of the cost for labor and parts.
• Establish follow-up time and monitor the progress of each vehicle throughout the day, updating customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Requirements

• Customer service experience
• Computer literacy
• Valid driver's license
• Excellent written and verbal communication skills
• Team player
• Fast learner
• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• Desire for a long term career with a growing organization
• Personal and professional integrity
• ADP computer experience a plus

Benefits

• Pay based on experience
• Medical, Dental, Vision, and Life Insurance
• Paid Vacation
• Closed Sundays
• Great Work Environment
• Wonderful Culture