Service Advisor

$50,000 - $135,000/Yr

Volvo - Seattle, WA

Full-time - Mid Level

Seattle, WA

Transportation Equipment Manufacturing

About the position

The Service Advisor at Volvo Cars Seattle serves as a vital link between customers and service technicians, ensuring a seamless and positive experience throughout the vehicle service process. This role emphasizes customer service, technical communication, and effective management of service operations, making it essential for maintaining customer satisfaction and operational efficiency.

Responsibilities

• Greet customers upon arrival, establishing rapport and understanding their service needs and concerns.
• Conduct visual inspections or road tests (as needed) to gather information.
• Clearly explain service recommendations, repair options, and estimated costs in an understandable manner.
• Obtain customer authorization for repairs before proceeding.
• Provide regular updates on service progress and address any customer questions or concerns promptly.
• Explain completed repairs and associated charges in detail.
• Follow up with customers after the service to ensure satisfaction and address any lingering issues.
• Schedule service appointments according to technician availability and customer needs.
• Write detailed service orders outlining customer concerns, repair recommendations, and authorized work.
• Liaise with technicians, accurately communicating customer concerns and repair details.
• Track service progress and ensure timely completion within quoted timeframes.
• Process customer payments and ensure accurate invoicing.
• Maintain detailed service records for each vehicle.
• Possess a strong understanding of automotive systems and common repairs.
• Stay updated on new technologies and service procedures.
• Research parts availability and pricing to provide accurate estimates to customers.
• Uphold safety regulations and shop protocols within the service department.

Requirements

• 3-4 years of Service Advisors experience or a related field.
• High school diploma or equivalent.
• A valid driver's license.
• Strong understanding of automotive terminology and mechanical principles.
• Excellent communication and interpersonal skills.
• Customer service focus on building trust and rapport.
• Ability to actively listen, identify customer needs, and address concerns effectively.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Proficient in computer skills and dealership management software (DMS).
• Ability to work independently and as part of a team.

Nice-to-haves

• Experience in hospitality management or customer service.
• Mechanical knowledge.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Pet insurance