Gerry Lane CDJR - Zachary, LA
posted about 2 months ago
Full-time - Entry Level
Zachary, LA
About the position
As a Service Advisor at Gerry Lane CDJR, you will be the first point of contact for customers in the service lane, responsible for managing their experience and ensuring satisfaction. This role involves greeting customers, explaining the repair process, and coordinating with technicians to provide efficient service. The position is ideal for individuals with a background in customer service, retail, or hospitality, looking to transition into the automotive industry.
Responsibilities
- Oversee flow of Drive Lane.
- Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out additional assignments to leave a positive impression.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure that the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
Requirements
- Organized and friendly personality.
- Demonstrated ability to manage others.
- Time management skills.
- Fantastic communication skills with customers.
- Professional, well-groomed personal appearance.
- Clean driving record.
- Willing to submit to a pre-employment background check & drug screen.
Benefits
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid training
- Vision insurance
