Service Advisor

$60,000 - $140,000/Yr

Crowley Car Company - El Cajon, CA

Full-time - Mid Level

El Cajon, CA

About the position

The Service Advisor at Lexus El Cajon plays a crucial role in supporting dealership staff and customers by addressing vehicle repair needs and enhancing the Lexus brand. This position involves direct interaction with customers, ensuring a professional and friendly service experience while managing vehicle maintenance and repair processes in a fast-paced environment.

Responsibilities

• Ensures prompt, professional, friendly, and timely greeting of all customers.
• Communicates with service customers to determine the nature of the problem or concern.
• Obtains customers and vehicle data utilizing current dealership technology.
• Advises customer on care of their vehicle and the value of maintaining the vehicle in accordance with manufacturer's specifications and provides suggestions for maintenance.
• Provides customer estimates of labor and parts and obtains approval for work to be done.
• Fully explains to customers any additional work that is required, including additional cost and time consideration based on timely multi-point inspection.
• Follows up on the progress of each repair throughout the day and updates the customer regarding any changes to initial agreement or timeline.
• Ensures payment for all repairs is secured before vehicle leaves the dealership.
• Maintains Customer Satisfaction Index (CSI) rating above group rating.
• Conducts all transactions in a professional, legal, and ethical manner.

Requirements

• Customer service experience
• Writing skills
• Mid-level proficiency in Microsoft Office
• Basic accounting knowledge
• Manual transmission driving skills
• Dealership experience
• Mechanical knowledge
• Under 1 year of experience in a similar role

Nice-to-haves

• Lexus experience preferred
• Ability to apply and perform basic accounting functions
• General knowledge of vehicle mechanical operations
• Orientation to profitability
• Strong attention to detail
• Ability to handle multiple tasks simultaneously
• Excellent interpersonal abilities

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Opportunities for advancement
• Life insurance