Service Advisor

$70,000 - $100,000/Yr

Zeigler Kia of Holland - Holland, MI

Full-time - Entry Level

Holland, MI

51-100 employees

About the position

The Service Advisor at Zeigler Kia of Holland plays a crucial role in delivering exceptional customer service and ensuring a positive service experience for clients. This position involves assisting customers with their service needs, building loyalty and trust, and working in a fast-paced environment. The ideal candidate is self-motivated, energetic, and has a passion for vehicles, particularly KIA models.

Responsibilities

• Schedules service appointments
• Greets customers in a timely and friendly manner while obtaining vehicle information
• Writes up customer's vehicle problems with accuracy and clarity on repair order
• Refers to service history, inspects vehicle and recommends additional needed service
• Provides a complete and accurate written cost estimate for labor and parts
• Checks on progress of repair throughout the day
• Contacts customer regarding any changes in the estimate or promised time, explains cost and time requirements in detail and obtains proper authorization before any additional repairs are performed
• Maintains high customer satisfaction standards

Requirements

• 2-3 years of Service Advisor experience
• KIA experience is a plus
• CDK experience preferred
• Outstanding communication skills
• Professional appearance and work ethic
• Superior customer service skills
• Great attitude, high energy, and dependability required

Nice-to-haves

• Experience in service writing

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance