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Stivers Ford Lincoln - Montgomery, AL
posted 4 days ago
Full-time - Entry Level
Montgomery, AL
Motor Vehicle and Parts Dealers
About the position
The Automotive Service Writer / Advisor is responsible for initiating automotive services and repairs by identifying performance problems and services requested. This role involves verifying warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records. The position is entry-level with opportunities for growth within the service department.
Responsibilities
- Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepares repair orders (RD) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Requirements
- Equipment Maintenance
- Lifting
- Problem Solving
- Reporting Research Results
- Quality Focus
- Productivity
- Estimating
- Product Knowledge
- Customer Service
- Safety Management
Nice-to-haves
- Experience working with customers on a regular basis
- Prior experience in automotive sales, automotive repair, retail sales, wireless sales, hospitality, and/or restaurant businesses
Benefits
- Opportunity for growth within the service department
- Investment in employee success and future
