Service Advisor

Peterson's Harley Davidson Of Miami - Miami, FL

Full-time - Entry Level

Miami, FL

Motor Vehicle and Parts Dealers

About the position

The Service Advisor position at Petersons Harley-Davidson of Miami involves providing exceptional customer service and support within the service department. The role requires a knowledgeable individual who can assist in maintaining efficient operations, accurately diagnose motorcycle issues, and communicate effectively with customers regarding service needs and costs. Bilingual candidates are preferred, and the position offers full-time employment with various benefits.

Responsibilities

• Assist Service Department manager in maintaining a smooth running and efficient service department with a high degree of customer satisfaction.
• Diagnose problems accurately and clearly describe them on the repair order.
• Estimate costs and completion times at point of sale and clearly communicate them to customers.
• Review work-in-progress to ensure quality and timeliness.
• Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts.
• Perform cashier functions, as needed.
• Provide superior customer service to both internal and external customers.
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly and courteously.
• Promptly notify customers of any changes, delays, or additional work needed.
• Sell additional services by pointing out service specials or additional work needed.
• Handle customer complaints reasonably, showing empathy and a positive attitude.

Requirements

• Superior communication and customer service skills.
• Ability to get along with a broad customer base.
• Knowledge and experience with servicing Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with point-of-sale and Parts and Service management computer software or the ability to quickly learn due to general knowledge and experience with computers.
• Current, valid motorcycle license.

Nice-to-haves

• Bilingual preferred.

Benefits

• Paid holidays
• Paid vacations