Service Advisor

$40,000 - $65,000/Yr

Powersports - Beaver Dam, WI

Full-time

Beaver Dam, WI

Motor Vehicle and Parts Dealers

About the position

The Service Advisor plays a vital role in a powersports and power equipment dealership, acting as the primary liaison between customers and the service department. This position is focused on delivering exceptional customer service while managing administrative tasks related to vehicle repair and maintenance. The Service Advisor ensures that customer concerns are addressed promptly and accurately, contributing to a positive customer experience.

Responsibilities

• Greet and professionally interact with customers, creating a welcoming and supportive environment for customers of powersports and power equipment.
• Perform initial customer vehicle intake, carefully documenting customer concerns, vehicle issues, and requested services.
• Generate accurate service estimates and communicate repair recommendations to customers.
• Maintain clear and comprehensive documentation of all service orders and repair work.
• Process service paperwork, including invoicing, parts ordering, and warranty claims.
• Manage customer expectations and provide regular updates on vehicle repair status.
• Resolve customer concerns and maintain high levels of customer satisfaction.
• Assist other team members within the dealership as needed.

Requirements

• High school diploma or equivalent.
• Proven customer service experience, preferably in automotive or powersports industry.
• Strong communication and interpersonal skills.
• Basic computer skills and proficiency with service management software.
• Ability to multitask and work in a fast-paced environment.
• Excellent organizational and time management skills.

Nice-to-haves

• Previous experience in powersports, motorcycle, ATV, or marine dealership.
• Technical understanding of powersports vehicles.
• Certification in service writing or customer service.
• Knowledge of manufacturer-specific service procedures.

Benefits

• Paid vacation
• Holiday time
• Health insurance
• 401(k) company match
• Competitive Sign-On Bonus