Service Advisor

$36,400 - $47,840/Yr

Tricolor Auto Group - Houston, TX

Full-time - Entry Level

Houston, TX

501-1,000 employees

Motor Vehicle and Parts Dealers

About the position

The Service Advisor at Tricolor Auto Group plays a crucial role in ensuring customer satisfaction by facilitating communication between customers and the service department. This position involves managing customer inquiries, writing work orders, and maintaining professional relationships with clients to enhance their service experience.

Responsibilities

• Fosters and maintains excellent relations between customers and the store.
• Answers incoming telephone calls and responds in a courteous and professional manner.
• Greets all incoming customers in a professional and courteous manner.
• Writes up incoming customers' work orders.
• Acknowledges all guidelines and policies as described in the company policy handbook.

Requirements

• High School Diploma or equivalent preferred.
• Bilingual in Spanish and English required.
• Valid Driver's License with a good driving record for the previous 3 years.
• Strong computer skills.
• Able to pass a drug test and background check.
• One year of customer service experience.

Nice-to-haves

• Experience in service scheduling, vehicle maintenance, repair estimates, dealership service, or mechanic coordination.

Benefits

• Dental insurance
• Vision insurance
• 401(k) matching
• Employee discount
• Life insurance