Service Advisor

$40,000 - $80,000/Yr

The Laird Noller Companies - Olathe, KS

Full-time - Entry Level

Olathe, KS

About the position

The Service Advisor position at The Laird Noller Companies involves providing exceptional customer service in a fast-paced automotive environment. The role focuses on assisting customers with their vehicle service needs, ensuring high levels of satisfaction through effective communication and problem-solving. This position is ideal for individuals looking to start their career in the automotive industry, with opportunities for professional development and growth within a family-owned dealership known for its employee-focused culture.

Responsibilities

• Greeting customers and scheduling service appointments
• Recording customer vehicle concerns
• Writing repair orders and descriptions of problems and repairs
• Translating customer repair concerns to technicians
• Explaining repairs to the customer
• Estimating the cost and time needed for the repairs
• Selling necessary parts and service
• Handling customer complaints
• Closing repair orders
• Achieving 5 STAR customer satisfaction

Requirements

• 1 year of relevant Service Advisor experience is highly preferred

Benefits

• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount
• Professional development assistance
• Life insurance
• Referral program