Service Advisors

Carquest Auto Parts • Peoria, AZ

392d • $60,000 - $105,000

About The Position

Kerry's Car Care is seeking experienced Automotive Service Advisors who are ready to learn the company's procedures and quickly transition into management roles. The position offers a competitive salary structure that combines base pay with monthly bonuses, reflecting the total annual pay range of $60,000 to $105,000. The role involves direct customer interaction, vehicle inspections, and effective communication with technicians to ensure customer satisfaction and service efficiency.

Requirements

• 2-3 years of sales experience.
• Proficiency in Microsoft Office and computer software.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to identify issues and offer resolutions to customer automobile repair needs.
• Initiative and ability to work in a team environment or independently.
• Excellent organizational skills and attention to detail.

Responsibilities

• Greet customers and assist them with inquiries, either by phone or in person.
• Perform vehicle inspections and document customer concerns for technicians.
• Document repair orders thoroughly and ensure completion of tickets.
• Communicate proactively with technicians regarding status updates and changes.
• Keep customers informed about completion times, service expenses, and potential changes.
• Answer questions regarding vehicle characteristics and operations.
• Perform opening and closing procedures and timekeeping in the absence of the General Manager.
• Follow safety protocols and established procedures for service operations.
• Complete other duties as assigned based on business needs.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• 401(k) matching
• Paid time off
• On-the-job training
• Employee discount
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: No Education Listed
• Number of Employees: 11-50 employees