Service and Spare Parts Manager

American Honda Finance Corporation - Greensboro, NC

Full-time

Greensboro, NC

Rental and Leasing Services

About the position

The Service and Spare Parts Manager is responsible for developing, executing, and monitoring the company's Service and Spare Parts programs as part of the Product Support team. This role focuses on ensuring that inventory levels meet customer and dealer requirements while achieving operational and financial performance metrics. The manager will also oversee pricing strategies, logistics, and communication with dealers and customers.

Responsibilities

• Develops and implements procedures for determining required inventory levels by geographic region to support customer and dealer requirements.
• Develops and implements pricing strategies and procedures consistent with the company's plans; continually reviews and recommends modifications as required.
• Develops and implements a Routable Inventory Program to support customer requirements; defines required parts, quantities, pricing and locations; negotiates repair agreements for all parts with repair stations; monitors operations and performance of program against established metrics.
• Develops and maintains warehousing locations and requirements for all aftermarket stocks.
• Establishes logistics requirements and assures efficient movement of parts; establishes an efficient order entry and fill process and team; assures regulatory compliance in all material-related activities.
• Coordinates all part-related activities with dealers and customers as required; assures timely communication and follow-up with all related operational issues.

Requirements

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or related field; MBA highly preferred.
• Background in spares providing analysis, routable exchange/repair programs, spares part pricing and logistics.
• Prior experience in a start-up company environment preferred.
• Extensive P&L experience in business/commercial aviation aftermarket services.
• Involvement in warehouse management, shipping and receiving requirements and Hazmat regulations preferred.
• Experience in negotiating and managing support agreements.
• Knowledge of aviation-related export/import regulatory requirements.
• Thorough familiarity with transport category aircraft materials support, including best practices in material management, warehousing, logistics, and aftermarket customer service.
• Basic understanding of flight operations under FAR Parts 91, 121, or 135.
• Experience working in SAP ERP environment.
• Experience with Quantum Component Control software highly desired.