Service Asset and Configuration Manager

Uline - Kenosha, WI

Full-time - Mid Level

Kenosha, WI

5,001-10,000 employees

Merchant Wholesalers, Nondurable Goods

About the position

As a Service Asset and Configuration Manager (SACM) at Uline, you will play a pivotal role in safeguarding the integrity of our Configuration Management Database (CMDB) for a growing North American company. This position is essential for maintaining the backbone of enterprise IT services, ensuring that every piece of the puzzle fits seamlessly together. You will be responsible for owning and managing the CMDB, ensuring data accuracy and currency, which is critical for the effective operation of IT services across the organization. In this role, you will drive best practices and optimize procedures for updating Configuration Item (CI) data. You will develop and communicate the SACM Roadmap, initiating projects to achieve strategic goals. Establishing and implementing Configuration and Asset Management systems, standards, and policies will be a key part of your responsibilities. You will also develop standards for the unique identification of object types, environments, processes, and more, ensuring that all assets are accurately tracked and managed. Governance of the process for creating and updating relationships in the CMDB, especially for key IT and business solutions, will be crucial. You will perform reporting capabilities to support audits, configuration status, lifecycle management, and more, ensuring that the organization remains compliant and efficient in its operations. This position is on-site in Pleasant Prairie, WI or Waukegan, IL based on need, and we are looking for individuals who share our passion for excellence in IT service management.

Responsibilities

• Own and manage the CMDB, ensuring data accuracy and currency.
• Drive best practices and optimize procedures for updating CI data.
• Develop and communicate the SACM Roadmap and initiate projects to achieve goals.
• Establish and implement Configuration and Asset Management systems, standards and policies.
• Develop standards for unique identification of object types, environments, processes and more.
• Govern the process for creating and updating relationships in the CMDB, especially for key IT and business solutions.
• Perform reporting capabilities to support audits, configuration status, lifecycle and more.

Requirements

• Bachelor's degree in computer science, information technology, or relevant work experience.
• 5+ years of experience with Service Asset and Configuration Management processes.
• Experience with ITSM products such as ServiceNow, Flexera One, HP Service Manager or BMC Atrium.
• Strategic thinking and clear decision-making skills.

Benefits

• Complete medical, dental, vision and life insurance coverage
• Flexible Spending Accounts and wellness programs
• 401(k) with 6% employer match
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Bonus programs that include annual performance, sales goals and profit sharing
• On-site café with executive chefs and seasonal dinner-to-go options
• First-class fitness center with complimentary personal trainers
• Over four miles of beautifully maintained walking trails