Service Asset and Configuration Manager

Uline - Pleasant Prairie, WI

Full-time - Mid Level

Pleasant Prairie, WI

5,001-10,000 employees

Merchant Wholesalers, Nondurable Goods

About the position

As a Service Asset and Configuration Manager (SACM) at Uline, you will play a pivotal role in maintaining the integrity of our Configuration Management Database (CMDB) for a growing North American company. This position is essential for ensuring that every piece of the IT service management puzzle fits seamlessly together. You will be responsible for owning and managing the CMDB, ensuring that all data is accurate and up-to-date. Your role will involve driving best practices and optimizing procedures for updating Configuration Item (CI) data, which is crucial for the overall efficiency of our IT services. In this position, you will develop and communicate the SACM Roadmap, initiating projects to achieve strategic goals. You will establish and implement Configuration and Asset Management systems, standards, and policies that align with the company's objectives. Additionally, you will develop standards for the unique identification of object types, environments, processes, and more, ensuring that all assets are properly tracked and managed. You will govern the process for creating and updating relationships in the CMDB, particularly for key IT and business solutions. Your responsibilities will also include performing reporting capabilities to support audits, configuration status, lifecycle management, and more. This role requires a strategic thinker with clear decision-making skills, as you will be tasked with overseeing critical aspects of our IT service management processes.

Responsibilities

• Own and manage the CMDB, ensuring data accuracy and currency.
• Drive best practices and optimize procedures for updating CI data.
• Develop and communicate the SACM Roadmap and initiate projects to achieve goals.
• Establish and implement Configuration and Asset Management systems, standards and policies.
• Develop standards for unique identification of object types, environments, processes and more.
• Govern the process for creating and updating relationships in the CMDB, especially for key IT and business solutions.
• Perform reporting capabilities to support audits, configuration status, lifecycle and more.

Requirements

• Bachelor's degree in computer science, information technology, or relevant work experience.
• 5+ years of experience with Service Asset and Configuration Management processes.
• Experience with ITSM products such as ServiceNow, Flexera One, HP Service Manager or BMC Atrium.
• Strategic thinking and clear decision-making skills.

Benefits

• Complete medical, dental, vision and life insurance coverage
• Flexible Spending Accounts
• Wellness programs
• 401(k) with 6% employer match
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Bonus programs that include annual performance, sales goals and profit sharing
• On-site café with executive chefs and seasonal dinner-to-go options
• First-class fitness center with complimentary personal trainers
• Over four miles of beautifully maintained walking trails